Demio Customer Support

Our commitment is simple: to ensure your satisfaction and success every step of the way. When you choose Demio, you’re not just a customer; you’re a valued member of our community.

Our team is always here for you, 24 hours a day, 5 days a week. We're ready to assist you whenever you need it. Your time is precious and we respect that.

Standard support

At Demio, we believe in standards, but don't let the word fool you – our 'standard support' is anything but basic. When you drop us a line, rest assured you won't be left hanging in the customer service abyss.

Waiting longer than 20 minutes is rarer than finding a unicorn in your backyard.

As a cherry on top, we offer a complimentary 30-minute onboarding session, where you get to experience our fabulously fuss-free support firsthand.

So, buckle up and get ready for a support experience that not only meets but exceeds expectations. Your satisfaction is our ninja mission – quick, stealthy, and always leaving you impressed!

Priority support

Time matters, especially when you’re facing challenges. We pride ourselves on our quick response time.

Expect to hear back from us within 2-minutes because we understand the urgency of your concerns.

Included with a Premium plan

Dedicated CSM

When you sign up for a Premium Demio plan, you're getting a dedicated Customer Success Manager. They're your dedicated point of escalation, the bat-signal for business brilliance.

Brace yourself for a personalized Demio platform enablement that's like having a tech-savvy fairy godparent waving a magic wand over your webinars.

We've got your strategy optimization on speed dial – because success shouldn't just be a goal; it should be a habit.

Dive into the deep end of webinar analysis and best practices, where data isn't just numbers; it's the secret sauce of success.

And get ready for event admin training that turns you into the maestro of meet-ups. Your success journey just got a red-carpet upgrade – walk it with us!

Included with a Premium plan

Concierge onboarding 

Picture this: you're not just getting onboarding, you're getting a backstage pass to success. Take advantage of two calls with your personal onboarding guru. They're not just here to set things up; they're here to align with your business objectives.

Your onboarding agenda? It's not just a to-do list; it's a curated masterpiece, customized to make your onboarding journey smoother than a jazz melody.

Need technical setup? Fear not, it's not a DIY project – it's a 1:1 masterpiece crafted just for you.

And just when you thought it couldn't get any better, we throw in a guided event dry-run – because practice doesn't make perfect; perfect practice does.

Available for purchase

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Ready to experience the difference of exceptional customer support?