Your questions, answered

Read through the FAQ below, or get in touch!

Common questions

Read through popular questions and answers about Demio.
What does room size mean?

Your webinar room size is the limit of attendees that can be on a webinar at any one given time. If your room size is 50 attendees, you can never have more than 50 people in the room at one time; if an attendee leaves, that spot opens up for someone else to join.

What's the difference between a Host, Presenter, and Moderator?

Hosts have the ability to start, run, and stop sessions, while also having all of the permissions of a Presenter. In order to host multiple sessions simultaneously, you will need multiple Hosts on your account.

You can invite up to 15 Presenters & Moderators for each event. These invited Admins will get a unique join link, and they can join from anywhere in the world without requiring any kind of Demio account access.

Presenters will have permission to share any media, as well as moderate chat and attendees. Moderators, on the hand, will only be able to moderate chat and attendees.

Is there a session-length limit?

Yes, we have a session-length limit for each plan: Starter plan (3-hour limit), Growth plan (8-hour limit), and Premium plan (10-hour limit).

Our free trial plan has a session-length time of 1 hour.

How many people can be on stage?

We allow up to 6 people on stage simultaneously on all plans. Only people on stage can share their devices (microphone, camera, screen), but you can easily rotate people on & off the stage.

What's the largest room size available?

Right now, the largest room size we offer is 1,000 attendees.

Do you offer breakout rooms?

Not at this time! Currently, there's no way to easily break up a Demio webinar session into smaller meeting groups.

Will there be training on how to use Demio?

Yes! We have created an entire knowledge base, a getting started video, and we’ll also personally 1-on-1 onboard you with a demo if you want it. Not to mention, Demio is also incredibly intuitive and easy to use!

Do you offer support?

Yes, we are obsessed with providing you a great user experience with both the platform and customer service after your purchase. You will find active support in the platform via Email, Live Chat, and a Knowledge Base. Our support will be around the clock to make sure we respond to you as quickly as humanly possible.

Can I upgrade/downgrade at any time?

Yes! Upgrades will happen immediately, while downgrades will occur automatically at the end of the current billing cycle.

Can I cancel at any time?

Absolutely! If you’re not happy with Demio, you can leave at any time. We also offer a 30-day money-back guarantee. You’re in good hands.

Can I use my own domain?

Yes, you'll be able to use your own domain to host all public events pages (registration, room, replay, etc.).

Custom domains are available on our Premium plan.

What is included in the 14-day free trial?

The free trial has all the features included in our Growth plan, but is limited to 20 attendees and a 1-hour session limit.

What is a standard vs premium integration?

Premium integrations include HubSpot and Marketo, which can only be connected on the Premium plan.

All other native integrations are considered standard integrations and are available across all of our plans, including Zapier, which connects with thousands of marketing apps.

Still have questions? Send us a message!

⚠️Due to the recent influx related to COVID-19, response times will be slower than normal. We have tons of product answers in our knowledge base that you can easily search through, or you can sign up for a trial to experience the platform yourself. We really appreciate your understanding here, as we work work through these unprecedented times! ⚠️

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